Shipments

Delivery Information:

We Ship Locally in Hong Kong and Mainland China at the moment.

We use safe and fast shipping methods to ensure that your goods arrived on time and in good condition. We first test all the electronic parts in your order, then we will use well­ protected and good fit packagings to avoid damage of any single product during transportation with relatively low shipping cost. Our packaging & technical staffs are well ­trained for this.

Shipping Calculator

Different from other webstores, we use the actual shipping weight to calculate the shipping cost of your order. Once you have added a product into the shopping cart, the shipping cost will be shown on the bottom of your screen. Or when you checkout from the shopping cart, the shipping cost will be calculated and shown on the screen according to the weight of the items in your cart. NO other hidden charge.

Shipping Methods:

Registered Small Air Packet (RA):

Good value for light and small orders, LOW price with tracking number, average 10­-20 days.

The shipments are carried out through the Hongkong Post to your local post office. All the

shipments are posted with registration (tracking numbers: RAxxxxxxxxHK or RBxxxxxxxxHK),

the online tracking facilities are available on the websites of Hong kong Post and most of the

international post offices. The maximum weight allowed for air packet is 2KG, and size restriction to maximum 60cm long and 90cm volume. It usually takes around 10 to 20 days for the shipment to arrive to your door depends on your location. While there is no real ­time tracking possibility for those shipments, customers can track their parcels online at www.hongkongpost.com. [Lead times and Schedules]

Air Parcel (Airmail):

LOW price with insurance if needed, average 7-­15 days.

Similar to the small packet, Air Parcel shipments are carried out through the Hongkong Post to your local post office. Though AirParcel shipments (tracking numbers: CPxxxxxxxxHK) have noregistration, there are online tracking facilities available on the websites of Hong kong Post and most of the international post offices. The maximum weight allowed for air parcel is 20KG or30KG in general depends on your location. [Countries Postal Information and Rates]

While there is no real­ time tracking possibility for those shipments, customers can track their

parcels online at www.hongkongpost.com. It usually takes around 7 to 15 days for those shipments to arrive to your destination. [Lead times and Schedules]

EMS SpeedPost:

Fast, Medium price and safe, average 3-­6 days.

This express mail delivery service is provided by the Hongkong Post, the SpeedPost shipments will be sent overnight by air cargo to the destination countries and carry to you via the localpostoffices and couriers. Your orders usually take only around 3 to 6 days to reach your door safely. Online tracking facilities (tracking numbers: EExxxxxxxxHK) are available on the websites of Hong kong Post and most of the international post offices. The maximum weight allowed for airparcel is 30KG in general for all locations. [SpeedPost Delivery Standards]

#Remarks: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your customs office. We do not offer any guarantee on the shipping lead times listed.

Although we always proactively assists you to resolve the shipping problems(it may take 1­2

months with Hong Kong Post Office), it is your responsibility to make sure the product(s) you

ordered comply to your local laws and regulations, please email us before you place the order if you have any question. You also responsible to contact your local postoffice or customs to retrieve the parcel if there is any problem happened. Stamp Duties, import taxes and any other extra charge will be paid by the recipient. The shipping cost is non­refundable once the item(s) has been sent out.

Processing Time:

Order Process: 1­3 days(Normally in 24hours, we do our best!)

Mail Tracking:

If you want to track your parcel(s), you can visit Hong Kong Post Office website:

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

Return Policy:

As an authorised distributors of the leading brands, we take full confidence for the quality of our products. We just want to make the return procedures simple for the convenience of our valued customers. If it is proved to be factory defect or damage via postal, please contact us at within 3 days after the item(s) arrived and we will take appropriate actions to tackle the problem including sending it back to the factory for warranty repair.

The manufacturers will have the final decision on the validity of the warranty. Customer will bear the shipping cost of returning the defective item(s), and we will bare the shipping cost of sending back the replacement item(s). Please feel free to contact us for any questions and the Return Address.

The above terms subject to our final decision. Thank you for your support to Robot CorE Guide (RCEGuide) !